14.5%
Average eCommerce Return Rate
The average eCommerce return rate for online orders is 14.5% in 2024—higher again in categories like clothing and apparel.
View Resources
+50%
Peak Season Returns Surge
As holiday sales start, many retailers report a spike in return rates, sometimes up to +50% higher than the average benchmark.
Manage post-Purchase
-32%
Saving with Pre-Paid Returns
By offering pre-paid returns to customers, retailers can save up to a third of the cost associated with managing returns.
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