How to Integrate Royal Mail with Squarespace: A Step-by-Step Guide

If you have a business on Squarespace, based out of the UK, it is crucial that you integrate with the country’s popular courier service, Royal Mail Shipping. 

To give you an overview, integrating Royal Mail with Squarespace happens via the courier’s online shipping platform Click & Drop (however, you can also check out Easyship for that!) and is quite a straightforward process. 

To integrate Royal Mail with Squarespace, you can follow these steps: 

Step 1: Connect through Royal Mail's free Click & Drop platform.

Step 2: In your Click & Drop account, go to Settings > Integrations, click "Add new integration," and select Squarespace.

Step 3: Grant access in your Squarespace account.

Step 4: Once connected, your orders sync every 15 to 30 minutes.

Step 5: Labels are generated inside Click & Drop.

Step 6: Tracking numbers pushed back to your Squarespace store automatically.

Easyship also integrates directly with Squarespace and partners with Royal Mail. So if you want to ship as cost efficiently as possible with Royal Mail , get shipment coverage up to USD10,000, and premium shipping features all in one place, it's worth a look alongside this setup. 

What is Royal Mail Click & Drop, and Do You Need it?

Click & Drop is Royal Mail's free online shipping platform. It's where you buy postage, print labels, track shipments, and manage orders from your Squarespace store.

The integration with Squarespace lives inside Click & Drop, no third-party plugin needed. If you already ship with Royal Mail, you likely have an account. 

There are two account types:

• Personal accounts, where pay per label as you go
• OBA (Online Business Account) which is better for higher volume, sends an invoice monthly, and gives access to business rates

Both work with the Squarespace integration. The main difference shows up in how the mark as dispatched behaves, which is covered in the steps below.

What Do You Need Before You Start?

• An active Royal Mail Click & Drop account (personal or OBA)
• A Squarespace store with commerce enabled
• Admin access to both accounts

No API keys. No developer needed.

How Do You Connect Royal Mail to Squarespace Step by Step?

The setup happens entirely in Click & Drop.

Step 1: Open Settings in Click & Drop Log in and click the "Settings" link in the navigation.

Step 2: Go to the Integrations section Find the "Integrations" section and click "Go."

Step 3: Add a new integration Click "Add new integration." A list of supported platforms appears.

Step 4: Select Squarespace Click the Squarespace logo. A window opens where you select your trading name and enter a name for the integration (e.g., "My Squarespace Store").

Step 5: Turn on automatic dispatch updates (recommended) Check "Mark orders as despatched" if you want Click & Drop to update order status in Squarespace once labels are paid for (personal accounts) or manifested (OBA accounts). Tracking numbers are added to each order automatically when this is on.

Step 6: Connect to Squarespace Click "Connect to Squarespace." You'll be redirected to your Squarespace account.

Step 7: Grant permissions Click "Allow." Royal Mail requests full store access for the integration to work, but Click & Drop only pulls the order data needed to generate shipping labels.

Step 8: You're connected You'll land back in Click & Drop with the new Squarespace integration row visible. Orders start importing within 15 to 30 minutes.

Can you Disconnect or Reconnect at Any Time?

Yes. To disconnect:

1. Go to Settings > Integrations in Click & Drop
2. Click anywhere on the Squarespace row to expand it
3. Click "Delete"

Previously processed orders and labels are unaffected. To reconnect, repeat the setup steps - you can link the same Squarespace store again at any time.

What if You Want More than Just Royal Mail on Squarespace?

If you want access to better rates on Royal Mail itself or the option to compare it against other services. Easyship integrates with Squarespace and has an official partnership with Royal Mail.

Through Easyship, Squarespace sellers get:

• Pre-negotiated Royal Mail rates - up to 91% off retail
• Shipment coverage up to USD10,000 per parcel
• Premium shipping features - Real-time rates at checkout, automated customs docs, one dashboard for all your orders
• Option to pre-pay duties and taxes - Avoid last minute surprises for your customers and empower them with the transparency of complete landed costs. 

It's a practical option if you're scaling and don't want to be locked into a single carrier's pricing.

Start free on Easyship 

How to Integrate Squarespace with Royal Mail FAQs

Does Squarespace have a built-in Royal Mail integration? 

Squarespace doesn't offer a native Royal Mail integration. The connection is set up through Royal Mail's Click & Drop platform. Orders sync automatically once connected, but setup and label generation happen on the Click & Drop side.

Is Click & Drop free to use? 

Yes. Click & Drop is free for personal and OBA accounts. You pay for postage when buying labels - the platform itself has no subscription fee.

How often do orders sync from Squarespace to Click & Drop? 

Eligible orders sync every 15 to 30 minutes. Status updates push back to Squarespace approximately every 30 minutes.

Why isn't Click & Drop picking up my Squarespace orders? 

The most common reason is order status. Click & Drop only imports "Pending" orders no older than 7 days. Check both conditions in Squarespace first.

Can I connect multiple Squarespace stores to one Click & Drop account? 

Yes. Add each store as a separate integration with its own name. The same connection steps apply for each.

Do I need a Royal Mail OBA to use the integration? 

No. It works with personal Click & Drop accounts and OBA accounts. The difference is billing and when orders are marked as dispatched.

What happens to tracking numbers? 

If "Mark orders as despatched" is on, Click & Drop adds the tracking number to the Squarespace order automatically. Customers see it in their order confirmation.

Can I get discounted Royal Mail rates on Squarespace? 

Through Click & Drop, you pay Royal Mail's standard rates. Easyship partners with Royal Mail and offers Squarespace sellers pre-negotiated rates up to 91% off retail, plus USD10,000 shipment coverage per parcel.

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