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The Dragon’s Vault
Discover how The Dragon’s Vault scaled international fulfillment using Easyship, shipping 600+ orders across 22 countries efficiently and affordably.
Discover how The Dragon’s Vault scaled international fulfillment using Easyship, shipping 600+ orders across 22 countries efficiently and affordably.
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The Dragon’s Vault is an independent tabletop RPG publisher co-founded by Connor, the creative lead, and Aston, who handles community and distribution management and is based in The UK. What began as a simple Etsy store for custom fantasy art has evolved into a successful publishing brand for 5e RPG content, starting with their breakout crowdfunding campaign, Tempest. As a two-person team, Aston and Connor have navigated the intricacies of manufacturing and global shipping with the help of Easyship.
The Dragon’s Vault launched Tempest, a pirate-themed 5e content pack, on Kickstarter. The campaign surpassed expectations, resulting in thousands of backers and significantly scaling up the logistical needs of fulfillment. Aston described the early days of managing logistics as “daunting and unknown,” with unexpected hurdles, like higher manufacturing costs and the challenge of distributing to a largely international backer base.
Over 70% of the Tempest backers were located in the United States, making overseas shipping from the UK both inefficient and costly. With the volume of orders and complexity of global shipping logistics, the team sought a solution that could ensure reliability and affordability
Easyship’s Integrated Platform
The Dragon’s Vault chose Easyship to streamline fulfillment. Easyship’s comprehensive features made global distribution straightforward. By pre-loading their SKUs, including product dimensions and weights, Aston could avoid repetitive data entry, saving significant time in shipment processing. Easyship’s integration with BackerKit also allowed seamless data transfer, simplifying the entire shipping setup.
“Setting up Easyship was a little bit of work on the front end, but it saved so much time going forward. Once the products were in the system, we didn’t have to manually input sizes or weights, which made creating 600 shipments as easy as uploading a CSV file.”
Aston, Community & Fulfillmet, The Dragon’s Vault
Partnering with Gosincro, an Easyship-vetted warehouse in Los Angeles, was pivotal. Easyship’s global warehouse network enabled The Dragon’s Vault to provide faster shipping to US backers. Shipments that Aston initially thought would take weeks were fulfilled in mere days.
“Our US backers were incredibly impressed. We had prepared them for a lengthy distribution process, but many received their orders within a week of leaving the warehouse. The turnaround time at Gosincro was phenomenal.”
Aston, Community & Fulfillmet, The Dragon’s Vault
Faster Fulfillment
With Easyship and Gosincro, The Dragon’s Vault completed 600 shipments in just six working days, from order submission to fulfillment. This efficiency provided a positive experience for backers, especially those in the US, who were surprised by the speed.
Enhanced Tracking and Transparency
Easyship’s robust tracking features provided backers with timely updates, creating trust and peace of mind. Unlike typical crowdfunding shipments that can feel like a “fire-and-forget” process, Easyship ensured visibility at every stage.
“It’s reassuring for backers to see consistent tracking updates. It made a huge difference for our international backers, who often don’t get this level of transparency with other campaigns.”
Aston, Community & Fulfillmet, The Dragon’s Vault
Managed Duties and Taxes
Handling duties and taxes was simplified through Easyship’s platform. Aston appreciated how Easyship calculated estimates for international fees and gave options to cover costs in advance or have them paid on arrival. While The Dragon’s Vault faced some losses from early shipping miscalculations, Easyship’s system prevented additional surprises.
Looking ahead, The Dragon’s Vault is preparing for its next major crowdfunding campaign, Fairy. The team plans to use Easyship’s network to distribute through multiple warehouses in both the US and EU, further reducing costs and improving shipping efficiency. Easyship’s global reach and trustworthy partners have made international expansion a feasible and appealing strategy.
“Having access to warehouses worldwide under one Easyship umbrella is incredibly helpful. It saves us from having to vet multiple distribution companies ourselves.”
Aston, Community & Fulfillmet, The Dragon’s Vault
Aston recommends Easyship to fellow creators, particularly those new to international logistics. He highlighted the responsive and knowledgeable Easyship support team, emphasizing the value of proactive communication.
“Everyone from Easyship has been incredibly helpful and genuinely wants us to succeed,” Aston shared. “Whether it’s answering silly questions or offering guidance, the support has made a world of difference for us.”
Aston, Community & Fulfillmet, The Dragon’s Vault
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