Delugs

As Delugs expanded globally, their home-based fulfillment process became unsustainable. The team spent considerable time manually preparing shipping forms and relying on local postal services, which led to delays, high costs, and errors. These challenges hindered their ability to scale and maintain the fast, reliable service their customers expected. Delugs needed a solution to:

• Automate fulfillment processes and reduce errors.
• Access a variety of couriers to ensure faster delivery at competitive rates.
• Streamline logistics to support their growing order volume and global reach.

Easyship provided Delugs with the tools and support needed to optimize their shipping operations:

• Courier Flexibility: Easyship’s network of couriers enabled Delugs to choose cost-effective and reliable options for each destination. Integrating their own DHL rates allowed for further cost savings.
• Seamless Integration: By connecting Easyship to their Shopify store, Delugs streamlined their order management process, automating the generation of shipping labels and tracking numbers.
• Improved Global Reach: Easyship’s robust platform ensured Delugs could ship confidently to customers in remote locations, including Africa and Europe. 

"With Easyship, we no longer worry about reaching our customers, no matter where they are in the world. For example, we were able to successfully ship to a challenging destination in rural Africa, something we previously thought impossible."

- Sammi Chin, Operations Manager, Delugs

• Customer Communication: Automated tracking updates provided real-time visibility for customers, boosting satisfaction and trust.