Zenin TCG
Discover how Zenin TCG streamlined pre-order fulfillment, reduced costs, and scaled to 4x order volumes using Easyship and Stashworks.
Discover how Zenin TCG streamlined pre-order fulfillment, reduced costs, and scaled to 4x order volumes using Easyship and Stashworks.
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Zenin TCG is a leading online retailer of collectible trading cards and toys, founded in mid-2020. What started as a passion project in Singapore has grown into a thriving business catering to collectors worldwide, with a primary focus on the US market. Known for its commitment to community and customer service, Zenin TCG has carved a niche in the competitive collectibles industry.
Before adopting Easyship, Zenin TCG faced significant challenges managing their growing shipping demands. The team relied on Shopify’s dashboard to manually pack and ship hundreds of orders, leading to inefficiencies and delays.
The tipping point came during a pre-order rush when the team had to fulfill 7,000 orders over several days. This intensive manual process underscored the need for automation and fulfillment support.
"Packing orders manually became overwhelming. There were times we spent days just trying to get everything out the door. We had 7,000 orders to pack in just a few days. It was chaos, and we knew we couldn’t keep doing it ourselves".
Beyond fulfillment, customer communication added another layer of complexity. Providing accurate tracking updates was a time-consuming, error-prone process that strained the team’s resources.
"Customers would constantly ask about their tracking details, and it was tough to keep up. We knew we needed a better system."Â
Operating in the highly competitive US market also posed its own challenges. American customers, accustomed to fast and affordable shipping options, placed high expectations on delivery times and costs—difficult standards for a Singapore-based business to meet.
"Shipping to the US was tricky. Customers expected quick delivery, but balancing that with affordable rates was difficult."
Scaling Zenin TCG’s operations required tackling inefficiencies head-on, and Easyship proved to be the ideal partner in their journey. Integrating Easyship with Shopify revolutionized Zenin TCG’s fulfillment, automating much of the workflow and freeing up time for the team to focus on growth.
"Once we integrated Easyship, it saved us so much time. Now, we can focus on branding and marketing instead of packing orders."
As Zenin TCG’s order volumes continued to grow, Easyship went a step further by connecting them with Stashworks, a trusted third-party fulfillment partner. This collaboration allowed the team to handle massive pre-order releases efficiently without compromising accuracy or speed.
"With Stashworks, we can now ship thousands of orders quickly. It’s been a game-changer for our business."Â
One of the most significant benefits Easyship brought to Zenin TCG was access to competitive shipping rates through leading couriers like DHL and FedEx. This allowed the business to offer US customers more affordable and efficient shipping options. Navigating the US market’s high expectations for fast and cost-effective shipping became less daunting with Easyship’s tools.
"US customers expect fast and cheap shipping. Easyship has helped us lower costs and improve delivery times. Our customers benefited from better rates, and Easyship made it easier to compare and choose the best couriers for each shipment."
In the collectibles industry, pre-orders drive a significant portion of sales. Easyship provided Zenin TCG with the tools needed to handle large pre-order volumes while meeting tight deadlines.
"Pre-orders are the norm in our industry. Easyship helps us ensure all orders go out accurately and on time."
Since partnering with Easyship, Zenin TCG has experienced remarkable improvements:
"We’ve scaled our business 4x since adopting Easyship. What used to take us hours or days to fulfill now happens in a fraction of the time. Easyship and Stashworks have freed us to focus on growing the brand and delighting our customers."
– Hakim, Founder, Zenin TCG
Zenin TCG’s partnership with Easyship has been instrumental in overcoming operational challenges and scaling globally. By automating fulfillment, optimizing shipping, and connecting with Stashworks, Zenin TCG has achieved exponential growth and improved customer satisfaction.
"Our partnership with Easyship is about mutual growth. They help us succeed, and we help them grow. It’s a win-win relationship."
– Hakim, Founder, Zenin TCG
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